GunNut37086
Site Supporter
Okay, I can't wait til you ask...
Spoiler alert: they are freaking awesome!!
I bought a Fly Butane 4 riding jacket in black and hi-viz yellow from Revzilla last month. The thermal liner was impressive, but I won't be using it for about 6 months so it got removed immediately, leaving a lot of room for fall/spring layering. For summer, this jacket has great shoulder vents and back exhaust, plus this awesome full mesh panel down the middle to let in a ton of air (my favorite feature). Overall, it's good enough for summer even with a touring screen on the bike. I absolutely love this jacket and expect to be able to wear it year round. The forearm and bicep staps have 3 adjustment positions which helps keep the elbow pads where they belong and customize the feel. Here's the video that sold me on the jacket.
[video=youtube;0QFGMUNuFbE]https://www.youtube.com/watch?v=0QFGMUNuFbE[/video]
I hadn't been trying to avoid it, but realized that I hadn't gotten caught out in the rain until Tuesday. I closed the vent panels and went to zip up the main zipper for the first time and the YKK zipper was a little stiff halfway up. I was not happy to see the zipper come open below the zipper pull while riding, but I didn't get too wet. When I got home I saw why, there were 2 missing teeth on the right side of the zipper (anchor side). Nothing I can do now will keep this thing zipped in cold weather, so I was really bummed out. I was kicking myself for not trying the zipper sooner. I figured the zipper would need to be replaced or this was going to wind up being a dedicated summer jacket.
On a whim I sent an email to Fly Racing the next day to tell them what happened. Later THE SAME DAY, a fella named Gary from Fly asked me to send him pics of the jacket and the missing zipper teeth. I obliged and he replied right away asking for my name address and phone number along with an offer to completely replace the jacket!!! Who has customer service like this nowadays?!! I was floored and needless to say I'm a loyal customer for life now!
BTW...when the new one comes in Gary said to either return the old one or send more pics proving it was destroyed and out of circulation. I get that, I'm sure plenty of d-bags would try to scam an extra jacket out of the deal. I was a little sad to be cutting up a jacket I like so much, but now I'm trying to think of a clever and fun way to destroy it. My first idea...shoot it full of holes at the shooting range. How fun would that be?
Spoiler alert: they are freaking awesome!!
I bought a Fly Butane 4 riding jacket in black and hi-viz yellow from Revzilla last month. The thermal liner was impressive, but I won't be using it for about 6 months so it got removed immediately, leaving a lot of room for fall/spring layering. For summer, this jacket has great shoulder vents and back exhaust, plus this awesome full mesh panel down the middle to let in a ton of air (my favorite feature). Overall, it's good enough for summer even with a touring screen on the bike. I absolutely love this jacket and expect to be able to wear it year round. The forearm and bicep staps have 3 adjustment positions which helps keep the elbow pads where they belong and customize the feel. Here's the video that sold me on the jacket.
[video=youtube;0QFGMUNuFbE]https://www.youtube.com/watch?v=0QFGMUNuFbE[/video]
I hadn't been trying to avoid it, but realized that I hadn't gotten caught out in the rain until Tuesday. I closed the vent panels and went to zip up the main zipper for the first time and the YKK zipper was a little stiff halfway up. I was not happy to see the zipper come open below the zipper pull while riding, but I didn't get too wet. When I got home I saw why, there were 2 missing teeth on the right side of the zipper (anchor side). Nothing I can do now will keep this thing zipped in cold weather, so I was really bummed out. I was kicking myself for not trying the zipper sooner. I figured the zipper would need to be replaced or this was going to wind up being a dedicated summer jacket.
On a whim I sent an email to Fly Racing the next day to tell them what happened. Later THE SAME DAY, a fella named Gary from Fly asked me to send him pics of the jacket and the missing zipper teeth. I obliged and he replied right away asking for my name address and phone number along with an offer to completely replace the jacket!!! Who has customer service like this nowadays?!! I was floored and needless to say I'm a loyal customer for life now!
BTW...when the new one comes in Gary said to either return the old one or send more pics proving it was destroyed and out of circulation. I get that, I'm sure plenty of d-bags would try to scam an extra jacket out of the deal. I was a little sad to be cutting up a jacket I like so much, but now I'm trying to think of a clever and fun way to destroy it. My first idea...shoot it full of holes at the shooting range. How fun would that be?
