GunNut37086
Site Supporter
In the long run it's a good system even before social media and forums like this one got to be a regular thing word of mouth has always been the greatest sales tool now days if you sale luxury items (anything you could live without) and you have selection or options to buy from different brands and models and from different stores, it's foolish to not listen to a customer and see if they have a valid complaint. Your boots are supposed to be water proof they are not, that's a real problem with what was expected vs what the company delivered on
You are SO right on that one. Good word of mouth and a solid reputation of backing your product can't be bought, it has to be earned.