This is exactly my impression of Honda’s standard operating procedure for handling defects. Honda may gather information, but deny there is any problem or knowledge of a problem until the entire resolution process has been established. If the defect’s impact on liability or brand name reputation is minimal, do nothing.Sorry to hear that the dealer network is not helping, they should. A lot must have changed(maybe not) with Honda if they are not. This is a SAFETY issue bottom line. What I do know first hand was in they 80s I was finishing my last Honda Pro class to become a registered tech, and my buddy who was a service rep. for American Honda was on a phone call with a customer of a New V4. After he got off the phone saying that he has the information and NEVER heard about this problem. I said how could you say that? He informed me that you cannot admit to a problem unless you have a fix, as he padded a stack of forms documenting that same problem.
The good thing is that Honda engineering and manufacturing are good, so there are very few defects that surface. That is why I buy their products, not because they back up their products well. My bet when buying a Honda is that it will never have a serious defect, and it will never see a dealer again once it leaves the showroom. That is the way it has played out for me every time. I would be very dissatisfied if I got a Honda that had a defect like the ‘21 stalling issue, a problem I possibly could not rectify on my own.
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