silverhound
New Member
I apologize in advance if this is in the wrong area on the Forum or if we are prohibited from calling out vendors on specific issues so moderators please delete or move this post as appropriate. Now with that disclaimer out of the way here's my beef.
I had not purchased anything from TT before buying the NCXD for my wife. I was impressed with their website and the fact they had a NCX "Project Bike". I was also impressed they had a presence in this forum. My first order was for several items which included the SW-Mototech Crash Bars. At the time of my order the website showed these to be in stock but upon trying to check out they showed out of stock. I called, spoke with a very helpful CS person who explained they were waiting on a shipment. I didn't feel like waiting so I ordered the Givi Crash Bars instead...ok no problem but was a little miffed that the product page had shown the item in stock.
Last Friday I ordered the Givi mounts and the V35 PLX hardcases. Both items also shown in stock on the product page AND when I checked out. Since I received no shipping confirmation or follow-up e-mail about any problems with the order in the following two business days I called them today. Turns out the mounting brackets were NOT in stock after all. So I have two primary issues.
1. If your inventory availability is not accurate as shown on the product page then really why show it at all? This is very misleading and yes I do order things based on the availability shown.
2. Why did I have to call TT to find out there was a problem with my order? I should have received some type of e-mail notification.
Both of these issues relate to customer service and accuracy of information. Two key elements of whether I decide to do business or continue to do business with a particular vendor. Plus while the total spent should not really be related to the level of customer service provided I'm a realist and don't expect a vendor to be as responsive to a tiny low dollar purchase as to perhaps a larger one but between these two orders I have given TT north of $1000 in business so yeah, maybe I do expect a little higher degree of responsiveness.
Does this delay cause me a great deal of inconvenience? Honestly no. However the Givi luggage was to be a present for my wife which will now be delayed. I'm not going to cancel the order but rather extend them the benefit of the doubt that the Givi mounts WILL be in next week as I was told on the phone. We'll see what happens...rant over.
To my fellow forum members, should you decide to order something from TT and need it within a certain time frame it would behoove you to call them and double check the availability until they get this "data update" between their systems worked out.
I had not purchased anything from TT before buying the NCXD for my wife. I was impressed with their website and the fact they had a NCX "Project Bike". I was also impressed they had a presence in this forum. My first order was for several items which included the SW-Mototech Crash Bars. At the time of my order the website showed these to be in stock but upon trying to check out they showed out of stock. I called, spoke with a very helpful CS person who explained they were waiting on a shipment. I didn't feel like waiting so I ordered the Givi Crash Bars instead...ok no problem but was a little miffed that the product page had shown the item in stock.
Last Friday I ordered the Givi mounts and the V35 PLX hardcases. Both items also shown in stock on the product page AND when I checked out. Since I received no shipping confirmation or follow-up e-mail about any problems with the order in the following two business days I called them today. Turns out the mounting brackets were NOT in stock after all. So I have two primary issues.
1. If your inventory availability is not accurate as shown on the product page then really why show it at all? This is very misleading and yes I do order things based on the availability shown.
2. Why did I have to call TT to find out there was a problem with my order? I should have received some type of e-mail notification.
Both of these issues relate to customer service and accuracy of information. Two key elements of whether I decide to do business or continue to do business with a particular vendor. Plus while the total spent should not really be related to the level of customer service provided I'm a realist and don't expect a vendor to be as responsive to a tiny low dollar purchase as to perhaps a larger one but between these two orders I have given TT north of $1000 in business so yeah, maybe I do expect a little higher degree of responsiveness.
Does this delay cause me a great deal of inconvenience? Honestly no. However the Givi luggage was to be a present for my wife which will now be delayed. I'm not going to cancel the order but rather extend them the benefit of the doubt that the Givi mounts WILL be in next week as I was told on the phone. We'll see what happens...rant over.
To my fellow forum members, should you decide to order something from TT and need it within a certain time frame it would behoove you to call them and double check the availability until they get this "data update" between their systems worked out.